Insight-Pro

Guide to Permanently Deleting Your Insight-Pro Account

This guide outlines the steps to permanently delete your Insight-Pro account. Please review the process carefully, as account deletion is irreversible after the designated waiting period.

Step 1: Accessing Your Account Settings

To initiate the deletion of your Insight-Pro account, you must first access the account settings. This step ensures secure authentication and prepares your account for the deletion process.

Sign in to your Insight-Pro account using your registered email and password at http://app.equallive.app/ or through the Insight-Pro app.
From the dashboard, locate and select the settings gear icon in the top right corner.

Step 2: Navigating to the Profile Settings

From the settings menu, navigate to the profile section to access the account deletion feature. This step is essential for proceeding with the deletion request.

Select Profile from the settings menu to access the profile screen.
Locate and tap the Delete Account button to initiate the deletion process.

Step 3: Confirming the Deletion Request

To confirm your intent to delete the account, Insight-Pro requires verification through a one-time password (OTP). Upon submission, the account enters a 7-day waiting period before permanent deletion.

When prompted with a confirmation message, select the Delete Account button to proceed.
A One-Time Password (OTP) will be sent to your registered email.
Enter the OTP and provide a reason for account deletion confirmation popup, then submit the request.

Important Information Regarding Account Deletion Timeline

Upon submission, your Insight-Pro account will be scheduled for permanent deletion after 7 days of inactivity. To cancel the deletion request, sign in to your Insight-Pro account using the same credentials during this period.